H3ART & SOLE
100% Authenticity
Affordability
Diversity
Trusting
Frequently Asked Questions
When it comes to purchasing sneakers and streetwear online or in person; we usually ask ourselves a lot of questions. That’s why I have listed some of our top asked questions and concerns below to help you find the answers you need— that being looking for information about our 100% authenticity guarantee, our shipping and return policies at our store, or looking for a certain sneaker.
Frequently Asked ?'s
REFUND POLICY
Please make sure to carefully review the description of each item before completing your purchase whether online or in person by looking and asking question about the product , as ALL SALES ARE FINAL.
No Returns or Exchanges.
We do not offer any refunds, returns, or exchanges once an order has been placed or and item has been purchased in store. Also stated on the receipt.
SHIPPING POLICY
All orders that are taken in by the system are taken down from the sale floor and carefully packaged and shipped within 24-48 business hours. Orders placed over the weekend or Friday after 12PM will be processed and shipped the following Monday morning, as our carriers do not operate on weekends. Once dropped off and a tracking number is provided for your order, we are no longer responsible for the damage, lost, or arrival date of the package.
When can I expect my order to arrive?
Orders generally take 3-7 business days for it to arrive to you. The arrival date may also depend on your location.
Do you offer overnight shipping?
Not at the moment.